Important Note: If you use password to login to Windows, please share that password as well with the HCS Support Technician. If someone already assigned the device to your TeamViewer account: Click Extras > Options > Security > under Unattended access, activate the checkbox Grant easy access > click OK. The password under "Allow Remote Control" can optionally be shared with the HCS Support Technician as well, but this password will change every time TeamViewer is started. With the supplied unique TeamViewer ID from step 11 and the password from Step 9, the HCS Support Technician can take over control of the system.
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